PTI builds long-term relationships with our clients. In addition to our "up-front" strategic planning services, we can help support many of your ongoing IT planning needs. Specifically, our related IT planning services include:

• Project Oversight and Quality Assurance
• Benchmarking Services
• e-Government Strategic Planning
• Facilitation Services
• Contract Negotiation

Project Oversight and Quality Assurance 

• Aligns project plans with business objectives
• Improves project reporting and accountability
• Identifies issues and recommends solutions before significant problems surface 

 Our project oversight and quality assurance (QA) services provide PTI’s independent expertise to guide you through the implementation of major systems. We assist in configuring the project's organizational and governance structure, developing a milestones-based project plan, and reviewing key vendor initiatives (e.g. conversion, testing, etc.).  On a regular basis, we provide your steering committee with formal QA presentations that report on project status, surface major issues, and recommend corrective actions – always stated in business terms for senior management decision-makers.

Benchmarking Services

• Identifies technology "best practices" of comparable organizations
• Provides quantitative analysis of costs, staffing levels, and service quality
• Establishes specific goals for technology organization based on benchmarks
• Measures indicators like Help Desk response times, problem resolution times, and customer satisfaction to establish short and long-term goals

Our benchmarking services emphasize quantitative measurement of IT performance. Using detailed IT service delivery models and a variety of quantitative measurement techniques, we provide reliable metrics related to the cost of IT services, service delivery performance, as well as other key indicators.  Click here for an example of our IT benchmarking research.

e-Government Strategic Planning

• Aligns Internet/intranet investments with customer needs
• Identifies and prioritizes highest value e-government opportunities
• Delivers a clear, consistent, and effective "virtual" presence for your organization

Our e-government strategic planning process is based on our highly successful strategic systems planning methodology.  We focus on the customer contact points within the application architecture to help identify the areas of greatest customer need.  We then prioritize these opportunities to deliver the best value for your e-business investment.  Our "customer first" approach provides solid, citizen-focused results to our government clients. 

Facilitation Services

• Improves decision making
• Gains commitment and establishes an action plan
• Enhances collaboration
• Provides a methodology for future sessions

PTI offers facilitation services capable of bringing diverse groups to consensus on complex issues. Our staff have facilitated hundreds of workshops, focus groups, and special events – including strategic business planning retreats, prioritization workshops, and process design sessions. We are adept at listening, summarizing, and validating a group's thoughts. We employ proven techniques for assigning priorities and achieving consensus in our facilitation engagements.

Contract Negotiation

• Provides negotiation support
• Analyzes needs to cut negotiation time
• Defines negotiation parameters

PTI provides valuable contract negotiation assistance to our clients in negotiating software license and maintenance agreements and implementation services. We bring a thorough understanding of the risks associated with these purchases, as well as the related mitigating steps associated with this work. We can take a seat at the table in face-to-face negotiations or provide a "behind the scenes" review of contract language and issues.

To learn more about the difference PTI can make in your organization, feel free to send us an e-mail, or call our office at (425) 881-3991.